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Terms of Service

Last updated: January 14, 2025

1. Acceptance of Terms

By accessing and using the Vamer Insider website (vamer-insider.com) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Vamer Insider provides English speaking training services including:

  • Professional speaking training programs
  • Accent reduction and pronunciation coaching
  • International English certification preparation
  • Online and in-person training sessions
  • Educational resources and materials

3. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information when registering
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Respect the intellectual property rights of others
  • Participate actively and respectfully in training sessions
  • Notify us immediately of any unauthorized use of your account

4. Payment and Refund Policy

4.1 Payment Terms

  • Payment is due in full before the commencement of training programs
  • We accept major credit cards and bank transfers
  • Prices are in Australian Dollars (AUD) and include GST where applicable
  • Late payment may result in suspension of services

4.2 Refund Policy

  • Full refund available if cancelled within 14 days of purchase before training begins
  • Partial refunds may be considered on a case-by-case basis
  • No refunds for completed training sessions
  • Processing fee may apply to refund requests

5. Intellectual Property Rights

All content on our website and training materials are protected by intellectual property laws:

  • Training materials remain the property of Vamer Insider
  • You may not reproduce, distribute, or sell our materials without permission
  • User-generated content may be used by us for testimonials and marketing
  • Respect copyrights and trademarks of third parties

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to our data practices as described in the Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We provide services "as is" without warranties
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for services
  • We do not guarantee specific learning outcomes or certification results

8. Indemnification

You agree to indemnify and hold harmless Vamer Insider from any claims, damages, or expenses arising from your use of our services or violation of these terms.

9. Termination

We may terminate or suspend your access to our services:

  • For violation of these terms
  • For non-payment of fees
  • For disruptive behavior in training sessions
  • At our discretion with reasonable notice

10. Training Session Policies

10.1 Attendance

  • Regular attendance is required for program completion
  • Missed sessions may be rescheduled subject to availability
  • Excessive absences may result in program termination

10.2 Conduct

  • Maintain professional and respectful behavior
  • No harassment, discrimination, or offensive language
  • Respect the confidentiality of other participants
  • Follow instructor guidance and program requirements

11. Certification and Credentials

  • Certificates are issued upon successful completion of programs
  • Certification requires meeting minimum attendance and performance standards
  • Certificates are for personal use and professional development
  • We do not guarantee job placement or specific career outcomes

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content or practices of these third parties.

13. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

15. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +61 3 9123 4567
  • Address: Level 15, 123 Collins Street, Melbourne VIC 3000, Australia

These Terms of Service constitute the entire agreement between you and Vamer Insider regarding your use of our services.

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Helping you become a confident international English speaker in Australia.

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